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Free Shipping over $100

FREE SHIPPING IN THE USA ON ORDERS OVER $100
Excludes AK, HI, PR & VI

 $5 FLAT RATE SHIPPING IN NEW ENGLAND & NY
On any order under $100 to CT, MA, ME, NH, NY, RI & VT

 

Shipping Policy

Most orders ship within 1 business day. Free Shipping takes 1 to 5 business days in transit after it is shipped.  Any order over $500 will require a signature upon delivery. We will ship orders to the USA and Canada. Please email us if you have any questions or would like a custom shipping quote at sales@nehydro.com

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Return Policy

We are pleased to offer all customers a replacement on any defective product within 30 days of purchase. Additionally, any unopened product (Excluding Liquids) may be returned within 30 days of purchase for a refund excluding all shipping costs. There is a 20% restocking fee on all returns.  There are Absolutely No Returns on "Liquid" or "Special Order" items.

All returns require authorization prior to shipping. Please call us at 888-529-9025 to obtain an RA#(Return Authorization). The RA# must be clearly written on the outside of the shipping box which contains the return. All returns must be sent with freight Prepaid. Any packages sent with shipping due or COD (Charge on Delivery) will be refused.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund or replacement once we've received and processed the returned item. All returns should be sent to:

NEH, Inc - Attn: Returns
15 College Hwy. Unit V
Southampton, MA 01073

Feel free to give us a call at 888-529-9025 if you need any help obtaining a Return Authorization number.