Updated: Friday, August 28, 2020
Curbside Pickup & Open for Shopping!
Monday thru Saturday, 10AM - 6PM
First - thanks to everyone for your continued business! We're now transitioning to fully-opened stores along with curbside pickups, and home shipping. We are working hard to make it better every day, while keeping everyone safe.
Again, rest assured: WE HAVE PLENTY OF STOCK! We repeat: WE HAVE PLENTY OF STOCK! Pallets are still reaching our doors daily, and your plants will not have to go hungry on our watch!
When you see an item on the website, that means we have it in-stock and ready to ship, but it may not be in-stock at your local store for curbside pickup. We will call to let you know if we are missing something from your store pickup order.
That said, please be patient, as we are trying to take care of everyone, and their shopping appointments and orders in the order they come in.
Here's how we're continuing to help our loyal customers and friends to stay safe during these most unusual times.
OPEN TO THE PUBLIC
We are now able to let a small # of customers into the store. If you would like to browse and shop in person, come on by and we will be happy to help you. If the doors should be locked during regular business hours, it is because we have too many customers in the store. Please call the location where you are trying to shop and we will advise on when we may be able to let you in.
We are limiting the # of customers in the store for everyone's safety.
Masks are required for all customers and employees in the store. If you do not have a mask, we will be happy to provide one for you.
Please plan to limit your visit to 20 minutes to make sure we have time for everyone.
FREE SHIPPING
We offer Free Shipping on all orders over $100 in the lower 48 states. We also offer $5 Flat Rate Shipping for orders under $100 that are shipping to New England and New York.
Please note some heavy items, such as soil, may have a heavy item shipping surcharge for online orders - does not apply to curbside service.
Free shipping will be a selection at Checkout.
NO-CONTACT CURBSIDE PICKUP
Online Orders ONLY Please - NO Phone Orders, unless you really need to...
Order Online: Simply shop as you normally would if you were having items shipped to you on neHydro.com
At checkout, FIRST fill out "Shipping Information." PLEASE NOTE: our online ordering system was designed for shipping orders, and has been modified to offer pickup options. This is why shipping is still required, even though we may not be shipping your order.
Once this section is complete, check box at end: "My billing address is the same as my shipping address" (This should be the address associated with your Credit Card.)
A list of SHIPPING OPTIONS and PICKUP LOCATIONS then appears. Please select your pickup location.
WE WILL CALL YOU when your order is ready! Curbside hours are 10AM - 6 PM Monday-Saturday.
PLEASE wait for us to call to say the order is ready. If it has been more than 2 days since you ordered, and you have not heard from us, feel free to call us and checkup on the order.
Please note: website stock levels are based on the company as a whole, we may NOT have some items available for same day pickup at your local store. We may need to transfer some of your items from a different location which could take several days. We will notify you if there are any issues.
HOW TO ORDER SOILS & HEAVY ITEMS FOR PICKUP WITHOUT SHIPPING SURCHARGE
Before you add the item to your cart, check the correct box under the price. The top box indicates the shipping surcharge. The bottom box is for store pickup ONLY, and indicates free pickup.
PAYMENT
Online: Please pay online with a Credit Card, PayPal or Google Pay. This is preferred as it will minimize contact, nothing to sign, no person to person interaction.
Other: If you cannot pay with an electronic method, you may select "Business Check / Money Order / Cash / On Account" during Check Out. We will then discuss arrangements for payment when we contact you to let you know that your order is ready. If you are paying in Cash at the time of pick up, please try to have exact change or close to it.
GENERAL RULES FOR SAFETY:
WHEN YOU ARRIVE, PLEASE STAY IN YOUR VEHICLE & CALL US
AUBURN: 508-407-8397
MARLBOROUGH 508-405-2525
SEEKONK: 508-329-0525
SOUTHAMPTON: 413-529-9025
We will come out to the curb with your order
We will be wearing gloves and a mask
Please REMAIN INSIDE YOUR VEHICLE while we are outside and until we have gone back into the building. This is very important, so please work with us on this - it's to everyone's benefit.
Once we are back inside, you may get out and load your order. (If you require assistance with loading, let us know on the phone and we will try to make arrangement)
Keep everyone safe! If you are sick, stay home and let us ship the items to you.
That's all there is to it!
Please be patient; we are doing our best to take care of everyone, as rapidly as we can.
We thank you for your continued patronage and understanding! We're here to help!