Store Policies

In-Stock Policy

We always do our best to have at least one of every item listed on the website in-stock. If you order a greater quantity than we currently have in-stock, we will notify you as soon as possible via email. Any items that are not available at the time of shipping will be back ordered. The back ordered items will be shipped separately as soon as they become available.

We do our best to keep all of the items in-stock at our warehouse for direct shipping. This allows us to offer customers super fast shipping and the best possible experience without having to rely on manufacturers to drop ship items. On a rare occasion we will drop ship an item direct from the manufacturer, but only if it will result in a faster delivery time for the customer.

If you have any questions about product availability or shipping times, please feel free to contact us via email at sales@nehydro.com.

We will be happy to help with any order, large or small.

Privacy Policy

Your privacy is very important to us. All customer information is kept in complete confidence and will never be shared with anyone outside of our organization.

This website uses 128-Bit SSL data encryption which secures the transmission of all customer information.

All Credit Card and Paypal transactions are processed as NEH Inc.

All of our items are sent in discrete packaging for customer privacy.

The return address on packages will read as follows:

NEH, Inc
15 College Hwy.
Unit V
Southampton, MA 01073

Payment Policy

New England Hydroponics currently accepts Mastercard, Visa, Discover, American Express, Paypal, Checks and Money Orders as forms of payment. Items will not be shipped until payment is received.

Credit Card:
To ensure cardholder participation and reduce fraud, all orders paid with a credit card must ship to an address on file with the bank that issued your Credit Card. Generally, this is the billing address; however, we are happy to accommodate alternate shipping addresses for your order IF the alternate shipping address requested on your order is also notated on your account (you can do this by calling the 800 number on the back of your card). All online Credit Card transactions are processed as NEH Inc.

PayPal:
Select PayPal as your payment option and complete the checkout process. You will then be redirected to the Paypal website to complete your payment. Your order will ship as soon as we have received your payment. Orders paid via PayPal must ship to the confirmed address on your PayPal account. If your address is un-confirmed by PayPal, we will not accept your payment, as it is considered un-secured by PayPal. All online Paypal transactions are processed as NEH Inc.

Money Order:
Select Money Order as your payment option and complete the checkout process. Make sure your money order is made payable to New England Hydroponics and send to the address listed at the bottom of this page. We only accept Money Orders in US Funds that are drawn on US Banks. Your order will ship as soon as we has received your cleared payment.